Shipping policy

Last updated: May 14, 2026

Welcome to Naplio™! We are committed to delivering your orders as efficiently and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and tracked.

1. Shipping

1.1 Shipping Fees and Delivery Estimates

  • Shipping Fees: Shipping costs are calculated and displayed at checkout before you complete your purchase.

  • Express Shipping: Estimated delivery within 3–6 business days.

  • Standard Shipping: Estimated delivery within 6–9 business days.

Delivery times for other international destinations may vary and will be shown at checkout.

1.2 Shipping Locations

Orders are shipped directly from our fulfillment centers to ensure the fastest possible delivery to your doorstep.

1.3 Shipping Carriers

We work with reliable global shipping partners to ensure safe and efficient delivery. Once your package reaches your country, it is typically handled by local premium carriers (such as USPS in the US).

1.4 Customs and Import Taxes

Customers may be responsible for customs duties, import taxes, or related fees depending on their location. Naplio™ is not responsible for delays caused by customs clearance processes.

1.5 Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us promptly at support@naplio.com so we can review the situation and provide a replacement or refund.

2. Order Processing and Tracking

2.1 Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and holidays). You will receive a shipping confirmation email once your order has been dispatched.

2.2 Tracking Your Order

  • Our logistics tracking is fully real-time online.

  • Once your order has shipped, you will receive an email containing your tracking number and a link to the tracking website.

  • Please allow up to 48 hours for tracking information to become active.

2.3 Fulfillment & Logistics Buffer

While we strive to adhere strictly to all estimated delivery timelines (for both Standard and Express shipping options), unforeseen circumstances, logistics congestion, or processing delays may occasionally occur. Therefore, Naplio™ reserves the right to an additional handling and buffer period of up to 5 business days beyond the estimated delivery date displayed at checkout.

3. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

  • Trading Name: Naplio™

  • Support Email: support@naplio.com