Shipping policy

SHIPPING POLICY

Welcome to Restlio! We are committed to delivering your orders as efficiently and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and tracked.

1. SHIPPING

1.1 SHIPPING FEES AND DELIVERY ESTIMATES

Shipping Fees: Shipping costs are calculated and displayed at checkout before you complete your purchase.
Delivery Estimates: We primarily ship to the United States with an estimated delivery time of 6–9 business days. Delivery times for other destinations may vary and will be shown at checkout.

1.2 SHIPPING LOCATIONS

Orders are shipped directly from our fulfillment centers to ensure the fastest possible delivery to your doorstep.

1.3 SHIPPING CARRIERS

We work with reliable global shipping partners to ensure safe and efficient delivery. Once your package reaches your country, it is typically handled by local premium carriers (such as USPS in the US).

1.4 CUSTOMS AND IMPORT TAXES

Customers may be responsible for customs duties, import taxes, or related fees depending on their location. Restlio is not responsible for delays caused by customs clearance processes.

1.5 LOST OR DAMAGED SHIPMENTS

If your order is lost or arrives damaged, please contact us promptly at support.restlio@gmail.com so we can review the situation and provide a replacement or refund.

2. ORDER PROCESSING AND TRACKING

2.1 ORDER PROCESSING

Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).
You will receive a shipping confirmation email once your order has been dispatched.

2.2 TRACKING YOUR ORDER

Our logistics tracking is fully real-time online.
Once your order has shipped, you will receive an email containing your tracking number and a link to the tracking website.
Please allow up to 48 hours for tracking information to become active.