Refund policy

RETURN & REFUND POLICY

Welcome to Naplio! The terms "we", "us" and "our" refer to Naplio. We stand behind our products — and we want you to be able to try them properly. Here's how returns and refunds work.

SECTION 1 – THE 100-NIGHT TRIAL

Every Naplio product comes with a 100-night trial, starting on the day your order is delivered. Yes — you can actually sleep on it. Adjust the fill, wash the cover, use it every night. If at any point within your first 100 nights you decide it's not right for you, contact us and we'll refund you in full.

To keep the trial fair for everyone:

• The trial applies to one used item per product type, per order and household. Additional units of the same product must be unused and in original packaging to be eligible.
• The product must be in reasonable condition — normal use is completely fine, but items that are damaged, stained beyond normal use, or missing components can't be accepted.
• Return requests must be submitted before your 100-night window ends.

Nothing in this policy limits any non-waivable statutory rights that may apply in your country.

SECTION 2 – DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

Please inspect your order when it arrives. If anything is defective, damaged in transit, incorrect, or missing, contact us within 7 days of delivery with a photo and your order number. We'll make it right with a free replacement or a full refund — your choice. Confirmed lost packages are always replaced or refunded in full.

SECTION 3 – HOW TO START A RETURN

Email support@naplio.com with the subject line "Return: [Your Order Number]" and let us know the reason. We'll reply within 24 hours (Mon-Fri) with your return authorization and instructions. Returns sent without prior authorization can't be processed. Once you've shipped the return, send us the tracking number.

SECTION 4 – RETURN SHIPPING

If your return is approved, we'll provide return instructions by email. Where a physical return is required, return shipping is the customer's responsibility unless the item was defective or incorrect due to our error.

SECTION 5 – REFUNDS

Once your return is received and inspected (or, for trial returns, once tracking confirms it's on the way back to us), we'll confirm your refund. Refunds go to the original payment method and are typically processed within 10 business days, depending on your bank or payment provider.

SECTION 6 – WHAT WE CAN'T ACCEPT

We're unable to refund: requests made after the 100-night window has ended; items damaged beyond normal use, altered, or missing components; additional units beyond the one-per-product trial limit unless unused in original packaging; and returns sent without authorization. We reserve the right to refuse returns in cases of policy abuse (such as repeated trial returns across multiple orders).

SECTION 7 – CONTACT

Trading Name: Naplio
Support Email: support@naplio.com